1. General
1.1 Scope
1.2 Purpose
1.3 Terms and Definitions
1.4 Supplier Practical Problem Solving Records (SPPS)
1.5 Supplier Requirements
1.6 Customer Requirements
1.7 SPPS Dispute Process
1.8 SPPS Systems Access
2. Quality SPPS Records
2.1 References
2.2 Terms and Definitions
2.3 Quality SPPS type issuance
3. Supply Chain
3.1 References
3.2 Supply Chain SPPS definition
3.3 Supply Chain Plant impact
3.4 Supply Chain Cost Recovery
4. Customer Care & Aftersales (CCA) Part Quality
4.1 Terms and Definitions
4.2 CCA Part Quality SPPS record definition
5. Customer Care & Aftersales (CCA) Shipment Quality
5.1 Terms and Definitions
5.2 CCA Shipment Quality SPPS record definition
6. CCA / Aftersales Supply Chain
6.1 Terms and Definitions
6.2 CCA Supply Chain SPPS record definition
7. Controlled Shipping
7.1 References
7.2 Terms and Definitions
7.3 Controlled Shipping Entry
8 Sourceability Report
8.1 Sourceability Cal
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