본문/내용
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Case Analysis
TOYOTA: customer satisfaction
TOYOTA
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INDEX
About TOYOTA
Customer Satisfaction in TOYOTA
Lexus
Before & After service
Customer Satisfaction in OTHER
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ABOUT TOYOTA
Industry: Automotive Robotics Financial services
Products: Automobile
Founded: August 28, 1937
Total Sales: about ¥27trillion
Operation profit: about ¥ 2trillion and 700
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ABOUT TOYOTA
in TOYOTA
in OTHER
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Why Toyota is successful
continuous impr