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1. ¹«¿ªÅ¬·¹ÀÓÀÇ ÀÇÀÇ
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1) ¹«¿ªÅ¬·¹ÀÓÀÇ ¿øÀÎ
¹«¿ªÅ¬·¹ÀÓÀº °ú½Ç, ¿ÀÇØ, Âø¿À, ºÎÁÖÀÇ, °íÀÇ µîÀ¸·Î °è¾àÀ» Á¦´ë·Î ÀÌÇàÇÏÁö ¾Ê¾ÒÀ» ¶§ ¹ß»ýÇϸç, ±¸Ã¼ÀûÀÎ ³»¿ëÀº ´ÙÀ½°ú °°´Ù.
(1) ǰÁú ºÒ·®(inferior quality) (2) ǰÁú »óÀÌ(different quality) (3) ºÒ¿ÏÀü Æ÷Àå(insufficient packing) (4) ÆÄ¼Õ(breakage) (5) µµÂøÈ¹° ºÎÁ·(shortage) (6) ¼±Àû »óÀÌ(different shipment) (7) ¼±Àû Áö¿¬(delayed shipment) (8) ¹ý±Ô À§¹Ý(illegal shipment) (9) °è¾àºÒÀÌÇà (10) ÇØ¾à(cancellation)
2) ¹«¿ªÅ¬·¹ÀÓÀÇ ÇüÅÂ
(1) ¼ÕÇØ¹è»óû±¸
¼ÕÇØ¹è»óû±¸´Â ÀúÁú¡¦(»ý·«)