MIS For 120 Dasan call center

_SLIDE_1_ MIS For 120 Dasan call center _SLIDE_2_ Index Introduction Problem Solution Effect Conclusion _SLIDE_3_ Introduction-Current situation 120 Dasan call center Opened in Seoul, in 2007 by Seoul city hall. Centralized center used for the purpose of dealing with a large volume of civil complaints. Settle a civil complaints through telephone, text message and home page. _SLIDE_4_ Introduction-Business system Citizen Free service for inquiries Civil complaints Advertiser What(상품내용) What effect (광고효과) Which medium(광고매체) Advertising expense _SLIDE_5_ Problem 1. 120 Dasan call center Free service for inquiries Call center is operating at deficit. Call center does not know changes in revenues and expenses. 2. Counselor arrangement is not efficient - Call center has the fixed number of counselor. - Call center has no consideration of Time-based arrangement. _SLIDE_6_ Problem 3. Complaints processing speed is slow Call center doesn’t use complaints …
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