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Airline Service Management Team Project
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Intro
Team Member
& Responsibilities
Data Analysis : Lim Issac, Choi Eunyoung, Lee Hyunju
PPT : Choi Eunyoung
Presenter : Lee Hyunju
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Index
Overall Revenue & Expenses
1. American Airline
2. Delta Airline
3. United Airline
4. South West
5. Air Canada
Comparison & Conclusion
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Intro
5 years
Revenue & Cost of
Northern American Airlines
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Northern American Airlines
Intro
Top 5
source : http://en.wikipedia.org/wiki/List_of_largest_airlines_in_North_America
Number of Enplaned Passengers in 2013
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¥°. Revenue & Expenses
5 Airlines ``
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Revenue
Million USD
/5 years Revenue of Each Airline
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Expense
/5 years Expense of Each Airline
Million USD
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Expense
source : http://www.iata.org/publications/economics/fuel-monitor/Pages/price-development.aspx
/Correlation between Fuel Price and Expense
Mi¡¦(»ý·«)
nclusion
Compare``
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Conclusion
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/Risk Factors
Fluctuating Price of Fuel
Low Cost Carrier
Alternative Modes e.g. High Speed Rail
Price Sensitive Customers
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/Winning Factors that 5 Airlines have in common
Conclusion
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Focused on Customer Service Aspect
Strengthen Their Alliances to be Competitive
Segment Customer, Differentiate Price
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Conclusion
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Increase the Level of
Passenger Satisfaction
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Conclusion
` Skyteam`
` Star Alliance `
Strengthen Their Alliances
to be Competitive in the Industry
/
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Conclusion
Airlines have led the way.
Establishing `Frequent Flyer Programs`,
complete with unique ID numbers and databases
which record each flight and accumulated miles,
airli