본문/내용
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Service
Quality
Management
SKKU SERVICE QUALITY MANAGEMENT
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INTRODUCTION
CONTENTS
SUMMARY
INDEX
SKKU SERVICE QUALITY MANAGEMENT
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1. INTRODUCTION
SKKU SERVICE QUALITY MANAGEMENT
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INTRODUCTION
INTRODUCTION
SKKU SERVICE QUALITY MANAGEMENT
Does anyone like this
How about this
Oaauch !!!
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Market Novo Nordisk
INTRODUCTION
INTRODUCTION - Company summary
Company : Novo Nordisk®
Products : Pen-type Insulin Injector
SKKU SERVICE QUALITY MANAGEMENT
Novo Nordisk
Market size Growth rates market share
US
35%
Europe
46%
Japan
4%
World
100%
41%
57%
73%
53%
7.0%
4.1%
3.6%
5.2%
4.6%
5.0%
5.5%
6.0%
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INTRODUCTION
INTRODUCTION - from Red to Blue
SKKU SERVICE QUALITY MANAGEMENT
From red ocean to blue ocean
Marketing target Doctor/Nurse → Customer
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2. CONTENTS
SKKU SERVICE QUALITY MANAGEMENT
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CONTENTS
Swot
SKKU SERVICE QUALITY M…
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