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Southwest Airlines SAMSUNG
I n d e x
1. INTRODUCTION
2. ABOUT CEO
3. HRM SYSTEM
4. FACTORS
5. OPINION
1
CHOSEN FOR BEST WORK PLACE
FOR 3YEARS
(FORTUNE)
2
4TH. THE MOST RESPECTED COMPANY
(FORTUNE,2003)
3
- WIN, THE MOST SAFETY COMPANY
- WIN, NON-CONFLICT, LOWEST-TURNOVER
INTRODUCTION
LIMITED SERVICE
HIGH RATE OF USAGE ON PLANE
LOW COST
MAN TO MAN
SERVICE
FREQUENCY
OF
DEPARTURE
EFFECTIVE
GATE STAFF
SELF
TICKETING
UNIFORMITY
NO
MEAL
NO RESERVED SEAT
TAKEOFF IN 15MIN
NO BAGGAGE
NO CONNECTION TO OTHER AIRLINE
INTRODUCTION
SWA’S CEO `Herb Kellerher`
PERSON WITH STRONG CHARACTER AND FLEXIBLE THOUGHT
THE BEST LEADERSHIP -` MANAGEMENT STYLE WITH CONSISTENCY
CAPABILITY TO FIND SOLUTION OF CONFLICT
BETWEEN LABOR AND CAPITAL
FOUNDED ORGANIZATION CULTURE WITH TRUST
※ CASE
DRINKING WITH ENGINEERS WHOLE NIGHT, WITH TALKING ABOUT
THEIR OPINION AND PROBLEMS .THEN HE SOLVED IT I…