Operations strategy for the effective delivery of integrated industrial product-service offerings

_SLIDE_1_ Operations strategy for the effective delivery of integrated industrial product-service offerings _SLIDE_2_ 0. Contents Introduction Literature review Research design An operations strategy framework Findings from the case studies Discussion Conclusion _SLIDE_3_ 1. Introduction The change of the business environment of the manufacturing industry Well-designed products SERVICE Integrated product/service offerings Understanding the operations strategy for successfully delivering integrated product/service offerings by focusing on industrial product service offerings in the form of tangibles and intangibles Purpose 1 _SLIDE_4_ 1. Introduction (cont.) Industrial product service systems (PSSs) Performance-based contracts Availability contracting - “What” is required in terms of equipment operations - Importance of the contracts between the customer and the provider A variant of performance-based contract Both customers and providers to get benefits Fi…
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