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BREAKING THE TRADE-OFF Between Efficiency and Service
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BREAKING THE TRADE-OFF Between Efficiency and Serv….pptx
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BREAKING THE TRADE-OFF Between Efficiency and Serv….pptx
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_SLIDE_1_
BREAKING THE TRADE-OFF
Between Efficiency and Service
_SLIDE_2_
- INDEX -
Issue of Variability
Today service businesses
struggle with a reality that is foreign to manufacturers: Customers “interfere” with their operations.
Customers aren’t simply the open wallets at the end of an efficient supply chain.
Because they want to give high quality service in their point of view, they’re directly involved in ongoing operations.
So, Customers muck up the manufacturer’s carefully designed processes left and right.
_SLIDE_4_
Issue of Variability
Dealing with that variability
Is a chance or challenge to making a service offering pr…
BREAKING THE TRADE-OFF
Between Efficiency and Service
_SLIDE_2_
- INDEX -
1. Issue of Variability
2. Five Types of Variability
3. A Classic Trade-Off
4. Solutions in Practice
5. Managing the Operational Behavior of Customers
6. Throwing a Customer in the Works
_SLIDE_3_Issue of Variability
Today service businesses
struggle with a reality that is foreign to manufacturers: Customers “interfere” with their operations.
Customers aren’t simply the open wallets at the end of an efficient supply chain.
Because they want to give high quality service in their point of view, they’re directly involved in ongoing operations.
So, Customers muck up the manufacturer’s carefully designed processes left and right.
_SLIDE_4_
Issue of Variability
Dealing with that variability
Is a chance or challenge to making a service offering pr…
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I D : jung****** Date : 2013-05-09 FileNo : 11074173 |
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