본문/내용
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HYUNDAI
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HYUNDAI
Summary of Previous Analysis
-Proposal
1) Why we choose Hyundai Motors
2) Expected Benefits
-Analysis Stage I
1) External/Internal Environment
2) SWOT Analysis
3) Marketing
- Analysis Stage II
1) Outcome from R&D Operation’s
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IT + Automobile
↓
‘Smart Car’
Motive for Selecting
“Hyundai Motors”
: Current existing IT market (getting bigger)
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Expected Benefits
Helping drivers control the functions in the car
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Environment
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SWOT Analysis
T
S
W
O
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Primary and Support Function
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To establish intimacy
between Hyundai and customers
User-customer Interface Requirements
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Practical Insight
Toyota and Audi Verses Hyund…
1. Global Alliance
2. Differentiation
3. Marketing operation
34.3%
: family-oriented service
Sporty car users: interesting and exciting service
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1. HR Operation (to target global market)
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1. HR Operation
Hyundai should try to
develop its system with interaction
between Korean workers
and international workers
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2. R&D Operation
Have human-recognition smart key system
Use I-phone’s Siri to set the car
Try to make Cars and human can get closer
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3. Marketing operation
Car function ` Human emotion
IT related services were a emotion fulfilling technology
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1. Outcome of sales and employment
1087 1446
This all happened “after having IT innovation center”
34.3%
22.7%
191 290.7 billion won
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Customer satisfaction
about the IT communication
within their cars
2. Outcome of customer satisfaction
Hyundai attracted consumers
through marketing using user-customer relationship
Companies having
IT related services
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