[마케팅] [마케팅 고객관리] Solectron 사의 고객만족 말콤 수상 사례 연구

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Customer Satisfaction Management
How to Keep Customers for Life
Using
Customer Satisfaction Assessment
Solectron Corporation
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Abbreviation
CSA
CSI
CCRP
QPI
QIP
SPC
Kaizen
TCS
CMC
RFQ
: Customer Satisfaction Assessment
: Customer Satisfaction Index
:Customer Complaint Resolution Process
: Quality & Productivity Improvement
: Quality Improvement Plan
: Statistical Process Control
: Continues Improvement
: Total Customer Satisfaction
: Capacity Management Committee
: Requirement for Quotation
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Solectron Corporation(NYSE:SLR)
is

a global, independent provider of
customized, integrated manufacturing services to
original equipment manufacturers(OEMs)
in the electronics industry.

Solecron emphasizes
high quality and high levels of
customer satisfaction.
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Solectron Corporation was
founded

in November 1977
by
Roy Kusumoto
and
who was joined shortly thereafter by
Dr.Winston Chen.
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Solectron Beliefs
Customer First
Respect For The In…