[경영학] 내부서비스품질이컨벤션종사원의직무만족과참가자만족에미치는영향관계

내부서비스품질이 컨벤션종사원의 직무만족과 참가자 만족에 미치는 영향관계
The effect of inside service quality on convention employees` job satisfaction and participants` satisfaction
Abstract
The service related convention needs reciprocal action between convention participants and service suppliers. So when job satisfaction that convention employees feel in their own job meet convention participants` need, participants feel satisfaction. That is, for participants` satisfaction, the final aim of convention center, what employees who are inside customers are satisfied with their job is essential. To examine service quality that is served by convention employees through inclusive investigation about previous research, this study grasped employees` job satisfaction and how to influence on independent variable such as job satisfaction and participants` satisfaction and so on. Because of this intention, actual analysis about employees who worked for convention center wa…(생략)

Ⅰ. 서 론