º»¹®/³»¿ë
ABOUT STARBUCKS
CONTENTS
About Starbucks
Starbucks¡¯s Vision& Mission& Strategy
Development of Starbucks¡¯s vision &Nine Mission Components
Input Stage
CPM Matrix
IFE Matrix
EFE Matrix
Matching Stage
SWOT Matrix
BCG Matrix
IE Matrix
Grand Strategy Matrix
Decision Stage
QSPM Tool
Recommendation of how to implement& What results we can expect
Recommendation of specific annual objectives and policies.
About Starbucks
1971³â Á¦·²µåº¼µåÀ©(Gerald Baldwin)°ú °íµç º¸°Å(GordonBowker), Áöºê½Ã±Û(Zev Siegl)ÀÌ ¹Ì±¹ ½Ã¾ÖƲ¿¡ 1¸¸´Þ·¯¾¿À» °¢ÃâÇÏ¿© Ä¿ÇÇ ÆÇ¸ÅÁ¡ ½ºÅ¸¹÷½º¸¦ ¼³¸³Çß´Ù. ÀÌ ´ç½Ã¿¡´Â Ä¿ÇǼóÀÌ ¾Æ´Ñ Ä¿ÇÇ ¿øÀç·á¸¦ ÆÇ¸ÅÇÏ´Â °÷À̾ú´Ù. 1982³â¿¡ ÇÏ¿öµå½¶Ã÷(Howard Schults)¸¦ ¿µÀÔÇØ ¸¶ÄÉÆÃÀ» ¸Ã°å´Ù. ÇÏ¿öµå½¶Ã÷´Â ÀÌÅ»¸®¾Æ ¿©Çà Áß ¹Ð¶ó³ë ¿¡½ºÇÁ·¹¼Ò ¹Ù¿¡¼ ¿µ°¨À» ¾ò°í ¹Ì±¹¿¡µµ ÀÌ·¯ÇÑ Ä¿ÇÇ ¹®È¸¦ µµÀÔÇϰíÀÚ °á½ÉÇß´Ù. ÇÏ¿öµå½¶Ã÷´Â ÀÏ Áö¿À³¯·¹(Il Giornale)¶ó´Â Ä¿ÇÇȸ»ç¸¦ ¼³¸³ÇÏ¡¦(»ý·«)
1ÁÖÀÏÀÌ ³ÑÀº ¿øµÎ´Â »ç¿ëÇÏÁö ¾Ê´Â öÀúÇÑ Ç°Áú ±âÁØÀ» ÁöÅ´À¸·Î½á ÃÖ»óÀÇ Ä¿ÇǸ¦ Á¦°øÇÑ´Ù.
ÁöÀûÀÎ À̹ÌÁö : ¹Ì±¹ÀÇ ÃÖ´ë ¼Á¡ üÀÎÀÎ ¹Ý½º ¾Ø ³ëºí(Barns & Noble)°ú Á¦ÈÞÇÏ¿© °í±Þ½º·¯¿î ¹®È¸¦ ÁöÇâÇÑ´Ù´Â À̹ÌÁö¸¦ ½ÉÈ ½Ã۴µ¥ ¼º°øÇÏ¿´´Ù.
Á¦ 3ÀÇ °ø°£ : Á¡Á¡ ´õ º¹ÀâÇØÁ® °¡°í ÀÖ´Â »çȸ¿¡¼ ½ºÅ¸¹÷½ºÀÇ ¸ÅÀåÀº »ý°¢À» ¸ðÀ¸°í Á¤½ÅÀ» ÁýÁß½Ãų ¼ö ÀÖ´Â Á¶¿ëÇÑ ¼ø°£À» Á¦°øÇÑ´Ù.
Development of Starbucks¡¯s Vision
¡°ÃÖ°íÀÇ Ä¿ÇÇ, µû¶æÇÑ ÈÞ½Ä, ÇÔ²²ÇÏ´Â »ç¶÷µé ¡°
Development of Starbucks¡¯s Nine Mission Component
Customers, Products or Services, Markets, Technology, Survival/Growth and Profits, Philosophy, Self-Concept, Public Image, Employees
Customers
: Á¤¼ºÀ» ´ÙÇØ °í°´µé°ú ¸¶À½À» ³ª´©°í, À̺еéÀÇ ÀÏ»óÀ» dz¿ä·Ó°Ô ÇÑ´Ù
Products or Service
:ÃÖ°í ǰÁúÀÇ Ä¿ÇǸ¦ À§ÇØ Ç×»ó ³ë·ÂÇÑ´Ù, À±¸®ÀûÀ¸·Î ±¸¸ÅÇÑ ÃÖ»óǰ Ä¿ÇÇ ¿øµÎ¸¦ ÃÖ°íÀÇ ¹æ½ÄÀ¸·Î ¹èÀüÇϸç, Ä¿ÇÇ ³ó°¡ÀÇ »î °³¼±À» À§ÇØ ÇÔ²² ³ë·ÂÇÑ´Ù.
Markets
:½ÃÀåÀÇ º¯Çõ°ú ¼ÒºñÀÚÀÇ ¿å±¸ º¯È¿¡ µû¶ó, ¿ì¸®´Â °æÀï»çµéÀÌ »ý°¢ÇÏÁö ¸øÇÑ ÄÁ¼ÁÀ¸·Î º¸´Ù »¡¸® ½ÃÀå¿¡ ´ëÀÀÇÏ´Â ¼±Á¡Àü·«À¸·Î ¼¼°è Ä¿ÇÇ ½ÃÀåÀ» ¼±µµÇϵµ·Ï ³ë·ÂÇÑ´Ù.
Technology
: ¿ì¸®´Â·Î½ºÆÃ¿¡ ´ëÇÑ ¿¬±¸¸¦ ÅëÇØ ¿øµÎ°¡ °¡Áö°í ÀÖ´Â ÇϳªÇϳªÀÇ ÀáÀçµÈ ¸ÀÀ» ÃÖ´ëÇÑ ¹ßÇöÇÏ°Ô ÇÏ¿© ¼ÒºñÀÚ¿¡°Ô Àü ¼¼°èÀÇ ÈǸ¢ÇÑ Ä¿ÇǸ¦ °¡Á®´Ù ÁØ´Ù.
Survival, Growth and Profits
:½ÃÀåÀÇ º¯È¿¡ ÀûÀÀÇÏ°í »õ·Î¿î Àü·«À» ¼¼¿ö ¶Ù¾î³ ¼º°ú¸¦ ³»°í ¼¼°è Ä¿ÇÇ ½ÃÀåÀ» ¼±µµÇϵµ·Ï ³ë·ÂÇÑ´Ù.
Philosophy
: °í°´ÀÌ ¿ì¸®¸¦ ÅëÇØ ¶§·Î´Â ´À¸®°Ô, ¶§·Î´Â ºü¸£°Ô, »îÀÇ ¼Óµµ¿¡ ¸ÂÃá ÀÏ»óÀÇ Áñ°Å¿òÀ» ´À³¥ ¼ö ÀÖµµ·Ï ³ë·ÂÇÑ´Ù.