_SLIDE_1_
Starbucks¡¯ communication with customers
in Korea
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1. Company Introduction
2. Environmental Analysis
3. Present condition of the company
5. Speculations
4. Suggestions
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hISTORY
1997
Entered into a licensing agreement with the Shinsegae
Opened the world`s first IT store
2008
Collaborated with Shinsegae
2000
http://www.istarbucks.co.kr/About_us/starbucks_history.asp
Won the Brand Olympic in coffee specialty store
for 6 consecutive years
2009
Implemented Asia`s first application service
Issued Webzine of contribution to society
2xxx
Won the Korean First Brand Awards
for 4 consecutive years
2xxx
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History of Starbucks
Company culture
http://www.istarbucks.co.kr/Responsibility/starbucks_shared_planet.asp
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Introduct¡¦(»ý·«)
5 Forces
n of the Starbucks
Income before taxes
Gross sales
x100
Return on sales
=
Importance in industry that has high ratio of fixed asset
Caffebene entered to coffee market (May, 2008)
www.kocoinfo.com
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Starbucks VS Caffebene
Similar Positioning
Volunteeractivity
Premium Brand
Social
Alike
Various cultural business
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Communication
Expansion of communication field
Utilize customization
Activate social networks
3 point of suggestion
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Suggestions 1
Expansion of seminar
# of seminar is rare
Lack of explanation
about coffee
Need more interaction
with customers
Regular coffee seminar should be held each quarter
(every 3 months).
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Suggestions 2
Full explanation of menu option
Customers cannot recognize existence of extra custom order
Appropriate Explanation ¢¹ Noti
(º¸°üµÈ ÀÚ·á°¡ ¾ø½À´Ï´Ù)
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I D : jung****** Date : 2013-04-28 FileNo : 11067045