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[�궗�쉶蹂듭���뻾�젙濡�] 珥앹껜�쟻 �뭹吏덇��由щ줎(TQM)
珥앹껜�쟻 �뭹吏덇��由�(TQM, Total Quality Management)�뒗 怨좉컼�뿉 ����븳 �꽌鍮꾩뒪�쓽 吏덉쓣 �넂�씠湲� �쐞�븳 愿�由ш린踰뺤쑝濡� �궛異쒕Ъ�쓽 �뭹吏덇껐�젙�씠 �냼鍮꾩옄�뿉寃� �씠猷⑥뼱吏�怨� �닾�엯怨� �궛異쒖뿉 ����븳 怨꾩냽�쟻�씤 �뵾�뱶諛깆씠 媛뺤“�릺�뒗 �씠濡좎씠�떎. TQM��� 愿�由ш린�닠�씠�씪湲곕낫�떎�뒗 愿�由ъ쿋�븰�쟻�씤 �꽦寃⑹쓣 �씈怨� �엳�쑝硫� 洹� �궡�슜�쓽 �빑�떖��� 怨좉컼珥덉젏(consumer focus), �뭹吏덈낫利�(ensuring quality), 沅뚰븳�쐞�엫(employee empowerment), 議곗쭅梨낆엫(system`s accountability), 吏��냽媛쒖꽑(continuous improvement)�씠�씪怨� �븷 �닔 �엳�떎(理쒖갹�샇, 2005 : 64). �뵲�씪�꽌 TQM��� �떒�닚�엳 �젣�뭹�씠�굹 �꽌鍮꾩뒪�쓽 寃고븿�쓣 諛쒓껄�븯�뿬 洹멸쾬�쓣 �젣嫄고븯�뒗�뜲 �엳�뒗 寃껋씠 �븘�땲�씪 珥앹껜�쟻�쑝濡� �냼鍮꾩옄媛� 留뚯”�븷 �닔 �엳�룄濡� �젣�뭹怨� �꽌鍮꾩뒪瑜� �뼢�긽�떆�궎�뒗 �쁺�떊�쟻�씤 議곗쭅愿�由щ갑踰뺤쑝濡� �씠�빐�빐�빞 �븳�떎.
TQM�쓽 二쇱슂 �듅吏뺤�� �떎�쓬怨� 媛숇떎.
1/ 議곗쭅 由�
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