1216room 729-24 Bongcheon-dong
Gwanak-gu S.KOREA
TEL : +82-2-835-4993
Christine
OBJECTIVE
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Position as a Customer Service Manager.
KEY STRENGTHS
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Total involvement with all aspects of customer service including: solving problems, answering questions, interfacing with sales departments and working with new customers to implement modern technologies.
EMPLOYMENT SUMMARY
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¡Û¡Û¡Û Communications, Phoenix, AZ
Customer Service Manager, January 1997 to Present
Supervised start-up staff of 40 people to support a growing customer base with demanding needs in an emerging technology industry. Secured account retention of 96%. Reduced the percentage of customers requesting refunds to below 2%.
¡Û¡Û¡Û , Phoenix, AZ
Customer Service Manager, August 1993 to January 1997
Hired and managed a staff of 45 customer service agents, telema¡¦(»ý·«)
B.A., Business, June 1992
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