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1. CRM 4 ¿ä¼Ò : TES(Technology-Enabled Selling), CSS(Customer Service & Support), TEM(Technology-Enabled Marketing), EC(Electronic Commerce), , 2. CRMÀÇ 3 ¿ä¼Ò : Operational CRM, Analytical CRM, Collaborative CRM , , 3. DW (Data Warehouse) , , 4. ETT (ÃßÃâ½Ã½ºÅÛ), , 5. µ¥ÀÌÅ͸¶ÀÌ´× (Data Mining), , 6. OLAP (Online Analytical Processing), , 7. LTV (Life time Value), , 8. CTI (Computer Telephony Integration: ÄÄÇ»ÅÍ ÀüÈ­ÅëÇÕ ½Ã½ºÅÛ), , 9. VolP (voice over internet protocol), , 10. EIP (Enterprise Information Portal), FileSize : 177K
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1. CRM 4 ¿ä¼Ò : TES(Technology-Enabled Selling), CSS(Customer Service & Support), TEM(Technology-Enabled Marketing), EC(Electronic Commerce) „. CRMÀÇ 3 ¿ä¼Ò : Operational CRM, Analytical CRM, Collaborative CRM …. DW (Data Warehouse) †. ETT (ÃßÃâ½Ã½ºÅÛ) ‡. µ¥ÀÌÅ͸¶ÀÌ´× (Data Mining) ˆ. OLAP (Online Analytical Processing) ‰. LTV (Life time Value) Š. CTI (Computer Telephony Integration: ÄÄÇ»ÅÍ ÀüÈ­ÅëÇÕ ½Ã½ºÅÛ) ‹. VolP (voice over internet protocol) Ԟ. EIP (Enterprise Information Portal)

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1. CRM 4 ¿ä¼Ò : TES(Technology-Enabled Selling), CSS(Customer Service & Support), TEM(Technology-Enabled Marketing), EC(Electronic Commerce) °¡Æ®³Ê ±×·ìÀÇ CRM ¼Ö·ç¼Ç ºÐ·ù¿¡ µû¸£¸é, TES(Technology-Enabled Selling)´Â ±â¼ú ±â¹Ý ÆǸŠ½Ã½ºÅÛÀ¸·Î, Sales AutomationÀ̶ó Çϸç, Field/Mobile Sales, Inner Sales, Tele Sales, Partner Sales, Web Sales, Retail µî ¸ðµç Á¾·ùÀÇ Sales ä³ÎÀ» ÅëÇØ ÆǸŠ±â¼úÀ» Àû¿ëÇϵµ·Ï Áö¿øÇÏ´Â ½Ã½ºÅÛÀ» ¸»ÇÑ´Ù. TEM (Technology-Enabled Marketing)Àº ±â¼ú ±â¹Ý ¸¶ÄÉÆà ½Ã½ºÅÛÀ¸·Î, Marketing AutomationÀ̶ó Çϴµ¥, ÃÖ´ëÇÑÀÇ ÀáÀçÀû ¼º°ú(Output)¿Í ÁÖ¿ä°í°´°úÀÇ °ü°è¿¡ ±àÁ¤ÀûÀÎ ¿µÇâÀ» ¹ÌÄ¥ ¼ö ÀÖµµ·Ï ±â¾÷ È°µ¿, ä³Î, ¸Åü¿¡ ¸¶ÄÉÆà ÀÚ¿øÀ» ÅõÀÔÇÒ ¼ö ÀÖ°Ô Áö¿øÇÏ´Â ½Ã½ºÅÛÀÌ´Ù. CSS (Customer Service & Support)´Â °í°´ ¼­ºñ½º & Áö¿ø ½Ã½ºÅÛÀ¸·Î, Call Management (ÅëÈ­ °ü¸® ½Ã½ºÅÛ)¿Í Internet±â¹ÝÀÇ °í°´ ¼­ºñ½º(e-Service of CSS)·Î ³ª´µ¸ç, ÁÖ·Î °í°´°úÀÇ Á¢Á¡¿¡¼­ ÀϾ´Â È°µ¿µéÀ» Áö¿øÇØ ÁÙ ¼ö ÀÖ´Â ½Ã½ºÅÛµéÀÌ ¿©±â¿¡ ¼ÓÇÑ´Ù. EC(Electronic Commerce)´Â ÀϹÝÀûÀ¸·Î °³Àΰú Á¶Á÷À»¡¦(»ý·«)


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ID : camp*****
Regist : 2009-08-25
Update : 2023-03-17
FileNo : 10961861

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