해운기업의 품질경영(ISM)이 성과에 미치는 영향에 관한 연구

김은숙, “호텔기업의 품질경영(TQM)이 성과에 미치는 영향: 영향요인과 경쟁전략의 구조적 관계,” 경영학박사학위논문, 서울여자대학교, 1998.
양창호, “총체적 품질경영전략의 효과에 관한 실증연구,” 경영학박사학위논문, 원광대학교, 1994.
유한주, “우리나라 기업의 품질경영활동 평가에 관한 연구,” 「한국생산관리학회지」, 제8권 1호, 1997.
이순룡, 「품질경영론」, 서울: 법문사, 1995.
이장우·대니밀러·우성진·손종환, “전략-환경적합과 기업성과: 신기술 및 전통적 기술배정 아래에서의 상관관계,” 「경영학연구」, 제23권 3호, 1993.
이종인, 김영모, “해운산업의 품질보증 시스템에 관한 일고찰,”「한국해운학회지」, 제17권, 1993.
이홍우·조교영,「품질경영」, 서울: 삼영사, 1998.
한국선급,「선박관리시스템 세미나 - ISM Code 적용을 위한 선사의 대응전략」, 대전: 한국선급, 1994.
Baker, Wayne E. and Robert R. Faulkner, “Strategies for Managing Suppliers of Professional Services,” California Management Review, Summer, 1991.
Banks, J., The Essence of Total Quality Management, Englewood Cliffs, New Jersey: Prentice-Hall, 1992.
Blakburn, R. S., “Dimensions of Structure: A Review and Reappraisal,” Academy of Management Review, Vol. 7, No. 1, 1982.
Bossink, B. A. G., J. F. B. Gieskes and T. N. M. Pas, “Diagnosing Total Quality Management-part 2,” Total Quality Management, Vol. 4, No. 1, 1993.
Cartin, T. J., Principles and Practice of TQM, Milwaukee, Wisconsin: ASQC Quality Press, 1993.
Casson, Mark, “The Quality of Shipping Service,” Discussion Paper, University of Reading, 1986.
Chase, H. C., “Product Quality and Marketing Strategy: The International Perspective,” Quality Progress, Vol. 19, No. 6, June 1986.
Chase, R. B. and N. J. Aquiliano, Production and Operations Management, 3rd ed., Homewood, Illinois: Richard D. Irwin, 1981.
Crosby, P. B., Quality is Free, New York: New American Library, 1979.
Day, D. V. and R. G. Lord, “Executive Leadership and Organizational Performance: Suggestions For a New Theory and Methodology,” Journal of Management, Vol. 14, 1995.
Deming, W. E., “Improvement of Quality and Productivity through Action by Management,” National Productivity Review, Vol. 1, No. 1, 1981.
Dodds, William B. and Kent B. Nonroe, “The Effect of Brand and Price Information on Subjective Product Evaluations,” Advances in Consumer Research, Vol. 12. 1985.
Feigenbaum, Armand V., “Total Quality Control: Engineering and Management,” 3rd ed., New York: McGraw-Hill, 1983.
Garvin, David A., Managing Quality: The Strategic and Competitive Edge, New York: Free Press, 1988.
Hansen, G. and B. Wernerfelt, “Determinants of Firm Performance: The Relative Performance of Economic and Organizational Factors,” Strategic Management Journal, Vol. 10, No. 5, 1989.
Juran, Joseph M. and Frank M. Gryna, Jr., Quality Planning and Analysis, 3rd ed., New York: McGraw-Hill, 1993.
Kume, H., “Quality Management by ISO 9000 and by TQM,” EOQ `93 Helsinki Proceedings, Vol. 3, 1993.
Leffler, K. B., “Ambiguous Changes in Product Quality,” American Economic Review, December 1982.
Lewis, R. C. and B. H. Booms, The Marketing Aspects of Service Quality, in Emerging Perceptive on Service Marketing, Chicago: American Marketing Association, 1983.
Luschs, R., “Successful Business Compete on Quality-Not Costs,” Long Range Planning, Vol. 19, No. 1, February, 1986.
Magjuka, R. L., “Survey: Self-Managed Teams Achieve Continuous Improvement Best,” National Productivity Review, Vol. 11, No. 1, Winter, 1991/1992.
Marquardt, I. A., “Inside the Baldrige Award Guidelines: Category 3: Strategic Quality Planning,” Quality Process, August 1992.
Marsh, A. G., Amiqa Mni, An Introduction to Quality Assurance in Shipping, The Nautical Institute, London, 1991.
Miles, R. and C. Snow, Organizational Strategy, Structure and Process, New York: McGraw-Hill, 1978.
Sinha, Madhav N. and Walter W. O. Willborn, The Management of Quality Assurance, New York: John Wiley and Sons, 1985.
Wilkie, William L., Consumer Behavior, New York: John Wiley and Sons, 1985.