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Service Marketing
New marketing plan of ALLTHAT service
Contents
¥±. SWOT Analysis
¥³. Promotion & IMC
¥´. Service Blueprint
¥². STP Analysis
¥°. Status Analysis
¥µ. Cost - Benefit
¥¶. Conclusion
¥°. Status Analysis
Company Status
Company Status
Shinhan Card is 1st credit card service company in Korea.
Asia No.1, Global Top 10
Promotion events, services are held in almost every field.
Employee : 3,400
Membership : 13,500,000
Product Asset : 17,200,000,000,000 won (17trillion won)
Sales Branch : 48
¥°. Status Analysis
Customer Status
Customer
Average income of customer is rising.
Needs for leisure, shopping, musical is rising
Interest in healthy food, diet, plastic surgery,
People are more concerning about social responsibility of company
There are lots of enquiries about point using return, replacement services.
Needs for a luxury good are rising.
Mass buying for discount rate is in fever
Inequality gets more extreme.
Customer needs is rising due to¡¦(»ý·«)
of Big Companies, they have keen partnership with their mother company.
Besides Hyundai Card, there are no difference in service they provide.
¥°. Status Analysis
Competitor Status
Competitor 1 : Lotte Card (Lotte Card Mall)
Making synergy through partnership with Lotte Group¡¯s subsidiaries.
- Lotte Department Store, Lotte Mall, Lotte Mart
Compared to Shinhan¡¯s ¡®All That Service¡¯ there are no difference in diversity of product and discount rate.
Competitor 2 : Samsung Card (Samsung Card Shopping)
Provides social commerce coupon service ¡®the social¡¯ through collaboration with Sinsegye Department Store & Sinsegye Mall.
Provides full support for Samsung Life Insurance & Wedding.
Competitor 3 : Hyundai Card (PRIVIA)
Positioned at higher value. Product range is narrow but provides high quality product.
Competitor 4 : KB Card (Life Plaza)
Service quality is low. but as recent commercial held by KB is focused on young celebrities, KB Card has young and he