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Groupon Korea
- Marketing research to increase the customer satisfaction
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Contents
Groupon Global
Groupon Korea
About your Survey
Problems of Groupon Korea
Analysis of Survey
Conclusions
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Groupon Global
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Groupon Global
History
Launched in 2008 in Chicago.
In 2xxx:
250 markets world wide.
35 million User.
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Groupon Global
Financial part
Rejected Google offer
¡°What would it take? $7billion? $8billion? Google¡¯s got $30billion, which is a lot of cash, but when you¡¯re approaching a third of that, that¡¯s asking for a lot.¡±
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Groupon Global
Regions
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Groupon Global
Worldwide Success
Questions about Groupon global and their activities.
But what`s about entering Korea?
Worldwide Success
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101 respondent.
2 and a half hour to get answers.
We make
price
Coupang
Ticket monster
Price(won)
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Problems of Groupon Korea
Ranking, according to the customer satisfaction
coupang
groupon
happi-virus
Ranking
name
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Problems of Groupon Korea
Groupon Korea¡¯s marketing tactics called in question
Groupon Korea on May2 canceled a ¡°secret megadeal¡±
An air purifier called ¡°KAIST air cleaner¡± was the deal-of-the-day product of Groupon Korea. But people from KAIST university denied having anything in common with this product.
¡°The know how, learned from other markets overseas, may not help here, since the Korean market is definitely a picky one.¡± (The Korea Herald, May 15, 2xxx)
Decrease of Customer Satisfaction
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Problems of Groupon Korea
Decision making problem
How can we increase our customers satisfaction?
Marketing research problem
To determine the factors to affect the customers satisfaction (items, discount rate, product quality etc.)
Come with